Cancellation Policy
24 Hour cancellation policy is in place for all classes.
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Single tickets will be refunded with 24 hours notice.
No refunds will be issued if you miss the class without notice or cancel with less that 24 hours notice.
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Monthly Pass or Courses
No refunds or transfers on single weeks
Refunds will be issued if the class pass is cancelled with more that 24 hours notice prior to the first session.
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COVID Cancellation policy
If you have booked a class and get a positive test notification or isolation request with less that 24 hours notice a credit note will be given. Evidence required.
Privacy Policy
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The privacy of your personal information is very important to us. We will not sell, rent or trade your personal information to any third party. We will take special care to protect the privacy and security of your information.This policy explains our information practices and the way that we will collect and use your information. This Privacy Policy covers the information you provide to us offline and at through the booking system.
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What information we collect and why.
We will collect the minimum amount of information that we can and will only collect the information that we really need.
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When registering for a lesson with Claire Louise Pole you will be asked to provide us with your full name and contact details as well as some health information specific to the exercise session and next of kin for use in emergencies only. The reason we collect this information is to ensure that you are safe during your class.
We will only use your contact details to contact you about the specific class you have booked, for example if the class is cancelled. We will not use your contact details to provide you with email marketing.
When you sign up online your information will be stored securely in the booking system which is run by www.bookwhen.com
Your PARQ information will be stored securing in our online files hosted by Google.
You can contact us at any time to update or remove your information from our systems.
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If you would like to receive regular updates from us about classes, workshop and special offers you can subscribe to our mailing list which is hosted by Mailchimp. We do not permit Mailchimp to use your data for anything other than our newsletters.
You are able to unsubscribe at anytime from this newsletter by contacting us or clicking the unsubscribe link.